Inbound Services

Inbound Programs

Our inbound programs are designed to create maximum success by ensuring donor satisfaction through:

  • IVR – Auto-Attendant
  • 24/7 Live answer service
  • Toll free numbers
  • Local numbers for almost any area
HBC Call Centre

HCB Inbound Call Centre programs include:

  • Customer service / information line
  • Donor administration – name and address changes, activations
  • DRTV and Direct Marketing response lines
HCB converts your callers to donors

When our clients use Direct Response TV or Direct Marketing campaigns to generate phone calls HCB ensures that even if those callers are just looking for information, they will not be overlooked. To HCB, these are qualified leads and our fundraising specialists are highly trained to help convert the callers into committed donors.