Build Donor Relationships
Let us show you how we can enage with donors and convert them into committed supporters.
Inbound Call Center Support
Maximize your donors experience, increase conversion rates and strengthen your botton line.
Let donors communicate in the way most confortable for them. Phone, SMS, e-mail and live web chat are all available.
Leaving a Legacy of Philanthropy
Unlock the full potential of your legacy strategy with a highly targeted phone campaign.
Since 2008, HCB has been completely dedicated to fundraising programs. We don’t hire “call center agents”, we look for passionate individuals who are looking to grow their carrier in the non-profit industry and train them to be amazing fundraisers. Using our proprietary fundraiser training program, TelCon™, HCB empowers fundraisers to have meaningful and genuine conversations that build long lasting donors relationships. Offering a full suite of inbound and outbound call programs, live web chat and SMS, HCB is ready to help you increase your bottom line while proving the best donor experiences.
We take pride in offering the following
OUR INBOUND SERVICES
Our inbound programs are designed to create maximum success by ensuring donor satisfaction through IVR – Auto-Attendant, 24/7 Live answer service, Toll free numbers, and local numbers for almost any area.
OUR OUTBOUND SERVICES
At HCB, our outbound programs are devoted solely to fundraising. To ensure maximum success, our skilled fundraisers are not only trained in sales but also in the subtle differences that exist in fundraising versus traditional tele-sales. We know that the most important aspect is creating a positive donor experience.
The Planned Giving call is not designed to solicit an immediate donation, but rather to set the stage for a future gift. Relationship building and providing relevant information are the goals of the planned giving call.
They even left some kind words about us
The Princess Margaret Cancer Foundation has historically been uneasy about using telemarketing as a part of its fundraising programs due to any negative impact it might have on donors. With over 5 years of experience with HCB, we are very satisfied with the experience our donors receive. We partner with HCB to conduct calling programs that invite current cash donors to join our monthly donor program, upgrade their current monthly support, win back former monthly donors, and win back lapsing cash donors. With thousands of phone contacts made each year, our calling program has proven to be an important part of our annual fund budget.
We are pleased to be working with HCB on new and out of the box initiatives. Their conversational approach on the phones and custom tailored tele-fundraising programs have proven to be a valuable asset in our annual program and in building relationships with our supporters.
HCB’s comprehensive, innovative and ethical tele-fundraising programs have delivered fantastic results and their services have become an integral part in our overall development program.
Prior to partnering with HCB, Rady Children’s Hospital Foundation did not utilize telemarketing as part of their fundraising strategy. We decided to give it a try and for more than four years, HCB has been successful at upgrading one-time and monthly donors and bringing lapsed donor back into the program. With regards to telemarketing, we have not heard any negative feedback from the community who receives the calls, except a few donors who called our offices to verify we had a telemarketing program in place. HCB’s staff is professional and courteous, and do not get paid commission, and therefore are never high pressure. I would recommend HCB if you are looking for a telemarketing partner, they have the experience and knowhow to complete the job.
You can get in touch with us here
HCB Communications is now a proud part of Globalfaces Direct. Two brands. One goal. To create an unrivaled donor experience.
55 King Street, Suite 305
St. Catharines, ON Canada
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