Multichannel

HCB now offers full SMS, E-mail and web chat integration into any calling program. Boost contact rates and let donors communicate in the way they are most comfortable. The possibilities are endless…

• Text-to-donate/text to pledge
• Didn’t reach a supporter with a phone call? Follow up with an SMS or E-mail
• Send donors post call surveys by SMS or E-mail
• Enhance direct response appeals with a pre or post SMS messages
• Instantly send e-pledges for people who do not want to give their credit card over the phone
• Post call follow up. Donor did not make a gift on the call? Why not get their permission to send an E-mail or SMS thank you message with alternative giving options.
• Have a web chat widget on your donation page or Facebook page where donors can engage and ask questions
• Use SMS to thank donors for their gift

Instantly let donors know about emergency appeals